FAQ
About J-Hoppers
Q. What is J-Hoppers?
A. J-Hoppers is the brand name of a hostels group in Japan.
J-Hoppers hostels are for those who are having Japan-hopping. Yes, you are
J-Hoppers, too !
Q. Which cities are J-Hoppers in?
A. Currently, in Kyoto, Hiroshima, Osaa and Takayama.
If you travel other places, please refer to the Link page of our website.
The number of hostels in Japan are increasing and you may find a good one in
other areas, too.
Q. What is the capacity of a J-Hoppers hostel .
A. Each hostel is not very big. The capacity is between 30 beds and
40 beds. We believe this scale is the best to keep a friendly atmosphere between staff and guests, and also between guests.
Facilities
Q. Can I have a bath in the hostel?
We have some shower rooms which are available 24 hours. However, If you want to hum a tune in the tub, please try a Japanese public bathhouse (=Sento). The reception will advise a good one nearby and how to take it.
Q. Should I bring Soap or shampoo?
A. No, body soap and shampoo are provided in every shower room.
Q. Do you provide towels?
A.We have towels to rent. 70 yen for a big one and 30 yen for a small one.
Q. Do you have private lockers?
A. Most of our dormitory rooms have lockers. The size of each locker is W35cmxD35cmxH45cm, which has room for your laptop computer but not for your backpack。
Q. I have a laptop computer with me. Do you have wireless internet access?
A. Yes, please come to the reception. We will tell you the security code for the access.
Q. I booked a twin room. I haven't ever slept on tatami. I am afraid it is too hard for me.
A. Don't worry about it. You don't sleep on tatami directly but futon sets
are installed in every room. Also, there are instructions on how to sleep
on futons. Please have a nice dream.
Reservation
Q. I am a Japanese solo tourist. Can I stay there ?
A. Why not? Please come and stay with us. Actually, it is one of the happiest things for us to see a foreign guest makes friends with a Japanese guest in our place. Unfortunately, Japanese guests are only about 10% of all J-Hoppers guests. Please stay with us and enjoy cross-cultural talk !
Q. Do you accommodate a big group?
A. We don't take group reservations for more than 10 people. We are sorry but please understand that the capacity of each hostel is not big and our places are for independent tourists basically.
Q.Do you have a cancellation policy?
A. You can cancel your reservation with no fee until 2 days before your check-in date. Please refer to this link for the details.
Q. I want to live in Japan for 1 year. Can I live in J-Hoppers?
As J-Hoppers hostels are for a short stay, it would cost you quite much.
For long stays more than a month, we manage another type of accommodation.
Monthly fuenished guest house - J-Stay
Rules
Q. You say you have no curfew. I am happy with this. But is it safe at night?
A. The front door is locked at 22:00 and you can get in with the pin code at the door.
So don't worry about the security.
Service
Q. Can I leave my luggage even if I arrive earlier than the check-in time.
A. Yes, you can store your luggage in the luggage room.
Q. I want to walk in the city after I check out. Can I leave my luggage during the day ?
A. Yes, you can. If you come back, we can even keep your luggage even for more than one day.
Q. Can I get some cash from you using my credit card?
A. No. We are not a financial agent.
Q. Do you organize sightseeing tours?
A. No at the moment. However we may have daily bike tours in the future. For the moment, only J-Hoppers Hida Takayama hostel arrange private day tours in Hida countryside.
Q. Can I buy a sumo ticket at the front desk?
A. No. You cannot buy a air/train ticket either. We are not a travel agency.
We are willing to help you get tickets / make reservations, though.
Q. Do you have pick-up service?
A. No. All of the J-Hoppers Hostels are within a walking distance from the nearest train station.
Payment
Q. Is breakfast included in the rate?
A. We don't serve any meals. Every J-Hoppers hostel has a self-catering kitchen and a dining room with tableware, cooking utensils and some seasonings instead.
Q. How can I make a payment?
A. You can pay the total amount on arrival by JP Yen cash or credit card(VISA or MASTERCARD).
We don't accept travelers checks nor foreign currencies.
Q. I have a International Youth Hostel Membership card. Can I get a little discount with the card?
A. Unfortunately not because we don't belong to the YH association but are independent
hostels.
Q. Are tax and service charge included in the rate?
A. Yes, included.
In the guestrooms
Q. How do I know my bed in the dorm room?
A. Please choose any one of any vacant beds. We don't specify your bed in the dorm.
Q. I want to sleep in one of the bottom beds of your bunk beds?
A. We can reserve one of the available beds in a dorm room but we cannot reserve a particular bed.
Q. I want to share one bed with my girlfriend. May we pay for one person?
A. No you have to sleep separately in each bed no matter how much you love her. If you want to sleep together, please reserve a private room.
Q. One of the roommates is snoring very loudly and I cannot sleep.
A. Oh it could happen as long as you stay in a dorm room. If it is unbearable, please come to the reception. We sell earplugs and snore-stoppers (150yen).
Q. Some of the roommates are chatting loudly late at night and I cannot sleep.
A. Please tell them to stop chatting or to do in the common area. If they have no ear, please come to the reception and tell us about it.
Q. The room is too cold. I feel as if I was in the fridge.
A. Someone must have lowered the temperature of the air-con. There is written instruction about the temperature setting in the dorm room. Please set the temperature following the instruction.
Q. I want to use my sleeping bag.
A. We are sorry but please use our own bedding (futon) and bed sheets. We don't mean your sleeping bag is dirty, though.
|
J-Hoppers Group site
    |
